Last updated: 8 October 2026
This policy applies to physical items purchased from the Tenkile Conservation Alliance ("TCA", "we", "us") online store at tenkile.com. It does not apply to donations, which are not purchases and are non-refundable except where required by law.
Under Australian Consumer Law, you are entitled to a repair, replacement, or refund if an item:
These rights exist regardless of anything else in this policy, apply for as long as is reasonable given the type and cost of the item, and are separate from -- and can't be limited by -- our own change-of-mind policy below. If your item qualifies under a consumer guarantee, we will not ask you to pay for return shipping or a restocking fee.
Outside of the consumer guarantees above, we do not offer returns, exchanges, or refunds for a change of mind. Many of our items, including our handwoven Sepik bilums, are one of a kind, and every purchase directly supports our conservation work in Papua New Guinea. Please choose carefully before ordering.
To start a return or report a problem with your order, please contact us with your order number and a description of the issue. We'll confirm the next steps, including a return address if applicable.
Once we've received and inspected a returned item, we'll notify you of the outcome. Approved refunds are issued to your original payment method via Stripe, and typically appear between 5 to 10 business days.
If your order arrives damaged, please contact us as soon as possible with photos of the item and its packaging -- this isn't a change-of-mind situation, and is covered by the consumer guarantees above.
If you have any questions about this policy, please contact us.